DELIVERY INFORMATION

Postage & Packaging

Free first class delivery on orders over £40, some exceptions apply*. For orders under £40 P&P is £3.50.

We only deliver to addresses in the UK.

We think that it is important that you receive your purchases as soon as possible so we aim to despatch orders within 24 hours (Monday - Friday) of receiving payment, subject to availability. Orders placed at weekends will normally be despatched on the next working day. 

If we have a query or stock issue about your order, we'll do our best to get in touch with you (by phone/email) straight away for your instructions.

Our order system will email you to keep you updated about what's happening with your order as we process it.

Wherever possible we use the Royal Mail service to deliver your purchases, they aim to deliver them in the UK within 2-3 working days. *Some large length items are unavailable to be delivered via Royal Mail, these items will be delivered by DPD and will occur a £5.00 surcharge. 

Products that currently occur a surcharge are:

  • Wooden Metre Stick

Sewing Machines will be delivered by DPD, if you provide us with a mobile number, DPD will notify you of the approximate delivery time. 

We do not take responsibility for late or non delivery due to factors outside our control.

Store Pickup

You will be notified via email when your order is ready to collect from our store in Hatfield Heath, we aim to get your order ready for collection within 24 hours of your order being placed. 

Local Delivery

We offer local delivery within a 10 mile radius of Hatfield Heath/Bishop's Stortford. We aim to deliver within 24 hours of your order being placed.

If your order hasn't arrived

Our system will email you to let you know when we have despatched your order, but please wait 10 days before contacting us about non-delivery. We know it's frustrating, but It's most likely on its way and we can't chase Royal Mail about it until the 10 days have passed.

Please check with your local delivery office, as sometimes you may not have been notified that a parcel is waiting there for you to collect. We've also had cases of packages being delivered to neighbours but no card being left for the recipient.

If your order still hasn't arrived after 10 days and it's not been left somewhere for you to collect, please get in touch and we'll investigate to see if we can track it down for you! And if all else fails, we'll do our best to replace the original order.

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